Edition: July / September 2016
PLACING THE MEMBER FIRST
Awards highlight recognition of member-centric approach.
Old Mutual Corporate took top honours in multiple categories at the recent 2016 Batseta Imbasa Yegolide Awards, cementing its current standing as a leader in the SA retirement fund industry.
Manager of Managers of the Year
The first of these awards saw Old Mutual Multi-Managers (OMMM) awarded the Manager of Managers of the Year title for the second consecutive year.
Introduced as an Old Mutual Corporate capability in 2014 – having been created through the merger of SYm|mETRY Multi-Manager and the Acsis Research & Investment Management team in 2013 – OMMM has successfully positioned itself as a specialist provider of multi-manager investment solutions to institutional clients and, as at end-March 2016, has R37,4bn in pension fund assets under management.
We believe very strongly in our targeted return-outcome approach, which positively impacts the way our industry views multi-management. Rather than trying to outperform, we deliver on each client’s need via an implemented consulting approach that considers individual member choice and replacement ratios.
Communications and Marketing Provider of the Year
Old Mutual Corporate was also named the 2016 Communications and Marketing Provider of the Year – awarded for Old Mutual Corporate Consultants’ communication consulting to Old Mutual SuperFund, which hosts over 360 000 members (as at end-June 2015).
This award reaffirms Old Mutual Corporate’s constant efforts to ensure crystal-clear communication. Through every communication with members, measures are taken to educate all stakeholders on the processes and requirements that can impact their financial futures.
Following a strong member-centric approach, all written communication is continuously tracked to measure readability and simplicity. To further educate and empower members to make informed decisions, educational communication was also introduced in five different languages this year. An evidencing framework has also been introduced to ensure that there is sufficient accessible evidence that the Treating Customers Fairly (TCF) elements of business processes are operating as designed.
Our product design process has an explicit TCF consideration embedded in it and includes thorough engagement between all stakeholders to ensure that respective understanding and objectives are aligned. A detailed project plan and rigorous due diligence processes are implemented. They include detailed communication and training to ensure the highest quality of customer service.
Old Mutual SuperFund also received special recognition in the 2016 Member Education Fund Challenge for financial planning. This marks the second consecutive year that Old Mutual Corporate has been recognised for its financial education capability after it won the Financial Planning title in the 2015 Member Education Fund Challenge for its Financial Wellbeing Programme – a free financial education and support programme for employers and members designed to empower South Africans to take control of their financial futures.
“These awards are testament to our commitment to being member-centric and the skill of our teams across the Old Mutual Corporate segment,” says Clement Chinaka, Managing Director at Old Mutual Corporate. “We are delighted to be recognised by the industry and will continue our commitment to service excellence and consistency as we strive to improve the lives of all South Africans.”